Privacy policy
How we handle your information.
Last updated: 21 May 2026
Who we are
Maisy Rose Flowers, an independent florist at 23a Gobions Avenue, Collier Row, Romford RM5 3SS. This privacy policy explains how we handle personal information collected through this website and through telephone, WhatsApp and in-shop orders.
What we collect
- Order details - name, contact number, delivery address, recipient details, card message and order specification.
- Payment information - taken in person or by phone via standard card terminals. Card details are not stored by us.
- Website analytics - if you accept cookies, we may use anonymous analytics to understand which pages people visit.
How we use it
We use personal information solely to fulfil your order, contact you about it, and keep simple records for accounting purposes. We do not sell or share data with third parties for marketing.
Cookies
This website uses only strictly necessary cookies by default. If you accept all cookies via our banner, anonymous analytics cookies may be set to help us improve the site. You can reject all cookies at any time by clearing the consent stored in your browser.
Your rights under UK GDPR
You have the right to access, correct, or request deletion of personal information we hold about you. To exercise any of these rights, contact us at 01708 606464 or hello@maisyroseflowers.co.uk.
You can also complain to the UK Information Commissioner's Office at ico.org.uk.
Retention
Order records are retained for up to seven years to satisfy HMRC obligations. After that period they are securely destroyed.
Changes
We may update this policy from time to time. The latest version is always available at this URL.